NHS Pharmacy First Scotland 

NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy. 

If you have a minor illness, a pharmacy is the first place you should go for advice.

You do not usually need an appointment and you can go to any pharmacy.

click here to read more

To request a routine appointment:

• phone us on 01463 710222, Monday to Friday from 8:30am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you need to be seen urgently please make this clear to the receptionist. If there are no available appointment slots we may offer you a telephone appoointment.

This appointment may not be with the doctor you normally see. 

Call 01463 710222 from 8:30am Monday to Friday

Telephone appointment slots are available daily to discuss test results or if you require advice from a doctor. Telephone appointment slots are also available with the practice nurses.

If you think a home visit might be required, please place a request before 10am whenever possible as this allows the doctors to prioritise patients accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others.

Click here for more information about when a home visit might be appropriate.

The practice closes at 6pm. Between 6pm and 8am Monday to Thursday and after 6pm Friday until 8am Monday morning please phone 111 (NHS24, Freephone). 

The staff at NHS24 will ask you for information about your health and condition and will advise on the most appropriate course of action. This may include offering advice only or advising you to attend a pharmacy. If they feel you need to be seen they will pass your case to Highland Hub who will be in touch to arrange for you to attend the Urgent Care Centre in Inverness or in some cases provide a home visit. 
In an emergency please phone 999 and speak to the ambulance service.

Deaf patients can text NHS24 on 18001 08454 24 24 24. 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Southside Road Surgery is closed at weekends. 

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Please note that if you cannot attend your appointments for any reason, please let us know as soon as possible, preferably giving at least 24hours notice so we can then offer the appointment to someone else.

To cancel your appointment:

• phone us on01463 710222, Monday to Friday from 8:30am

If you repeatedly fail to attend appointments, you may be removed from our Practice list and you will be required to find an alternative doctor to register with. If you are late for an appointment, we cannot guarantee that you will be seen.

Click here for our DNA (Did Not Attend) Policy

Occasionally GP's need to make video recordings of some of their surgeries in order that their consultation skills can be assessed. No consultation will be recorded without your approval in writing. 

We may also have junior doctors on a four month attachment along with students from medical school training at the surgery. All of these individuals are fully supervised and you will always be asked prior to your consultation if you are happy for them to sit in on your appointment.

Where appropriate, you can attend your consultation online via a video call.  Video calling is as convenient as a phone call, with the added value of face-to-face communication.  It can save you time and money and brings your care closer to home.  Calls must be pre-arranged following a 'phone consultation with a GP/Nurse/Nurse Practitioner/Pharmacist/Physiotherapist.

More information is available here